Frequently Asked Questions

If you’re unsure as to who you should book in with, then please refer to our team page or continue through our FAQ section!

Upon booking, you will receive an email from our software system called Jane App. You will be prompted to fill out an online profile, intake form, consent form, and your credit card information. 

Consent Forms: Consent forms may be filled out AFTER speaking with your designated practitioner prior to your appointment OR after the assessment and diagnosis have been provided. We require consent prior to any treatments rendered. For some treatments (ex. Pelvic floor internal examinations), you’ll also be asked to complete an intake form before any of the activity is completed. Remember: you can withdraw consent at any time. 

Credit Card Information: We request credit card information as per our late cancellation policy. While we understand things come up, a late cancellation of no show fee will be charged as per our cancellation policy listed below.

As we typically perform a physical examination consisting of human movement, we encourage you to wear something comfortable or athletic. If you forget, no sweat, we have shorts, slips, and gowns available!

If you have any patient information such as imaging reports, doctors letters, notes from trainers, etc. that is pertinent to your complaint/reason for your visit, please bring those along so we can add them to your file. 

If you have not seen a practitioner before or you are booking a different discipline (ex. You have seen a massage therapist, but not a physiotherapist), it is best to book a 60 MINUTE appointment unless advised otherwise from a Coven staff member. Please note for pelvic physiotherapy, you must book a “NEW PATIENT – PELVIC FLOOR PHYSIOTHERAPY” appointment even if you have seen a different physiotherapist in another Coalition Health Group clinic for orthopedic physiotherapy (ex. for a knee, ankle or other musculoskeletal complaint).

We do not direct bill.

After your appointment and payment has been made, an email with a receipt will be sent to the email on your patient profile. These receipts can be submitted to most insurance companies online.

Lose your receipt? No worries!! We can send that over to you anytime upon request. 

Every insurance provider is different and the allocation of coverage is different for each profession. It is important that you understand your insurance policy so you can make the best of it throughout the year! We are not responsible for keeping track of your third party insurance coverage

While we do provide excellent post-surgical rehabilitation, we are not covered by Alberta Health Services for the government subsidized sessions post-surgery.

You do not need a referral from a doctor to attend our clinic. Pro tip: If your insurance company requires a doctor’s referral or note for coverage, then make sure you’ve secured that before your appointment! 

We treat everyone of all ages and walks of life!

We do not provide support for WCB cases. MVA services are offered at the discretion of the clinician.

It depends on the practitioner! At Coven, our physiotherapists and chiropractors often treat very similarly and have a wide array of manual therapy techniques in their toolbelt. For more information on each practitioner, please visit the About Coven section of our website. Remember, if you do not know who to book with, please feel free to give us a call or email us and we will be happy to assist! 

If you are a new patient to Coven Health Collective, please book a full New Patient Assessment and Treatment appointment. If you are a returning client, your practitioner will likely have informed you to book a follow up appointment at a certain length of time. If they have not, please reach out to us so we can clarify that for you! 

Please note: if you have not been to the clinic in a long time (over 6 months) and/or you have a NEW complaint or issue, please book for 45 minutes. It will allow us to have enough time to assess and treat your presenting complaint. 

Please note that a 20 minute appointment is ONLY to be booked if you have discussed this with your practitioner and they have recommended it. Most of our appointments are at least 30-60 minutes in length, as we provide a multitude of treatment modalities, exercises and/or assessments.

When in doubt, just give us a shout!

(** Please note: this service is only offered under chiropractic services) The Webster Technique is a gentle chiropractic approach that supports lumbopelvic function during pregnancy, helping create more space and ease for both parent and baby. By addressing joint, muscle, and ligament tension, it can help reduce discomfort and optimize function throughout pregnancy.

If adjustments aren’t your thing, no problem – our chiropractors use a variety of treatment options like soft tissue release, needling, and exercise to support your care.

Pelvic floor physios all have backgrounds in orthopedic physiotherapy, plus additional training to assess and treat the muscles, nerves, connective tissue, and function of the pelvic floor. 

Yes! At Coven, our massage therapists offer a variety of treatments, including: pre-natal and post-partum massage, sport massage therapy, deep tissue massage therapy, scar massage, myofascial therapy, and more! Check out our about section to see who’s offering what!

Take a look at our massage therapy certifications and bios to get to know our therapists!

Perinatal massage therapy supports people through every stage of the pregnancy journey. Our RMTs use safe, evidence-informed techniques to address common concerns like pelvic and low back pain, swelling, tension, and stress. Whether you’re preparing your body for birth or recovering after delivery, we tailor each session to meet your changing needs with care that’s gentle, effective, and affirming. 

Deep tissue massage therapy is a type of massage that focuses on reaching deeper layers of muscles and connective tissue (called fascia).

The therapist uses slower strokes and firmer pressure than a typical relaxation massage. They might use their fingers, knuckles, elbows, or forearms to apply targeted pressure, aiming to improve mobility and optimize function.

A relaxation massage, also often called a “spa massage”, is a gentle, soothing treatment designed primarily to help you unwind, de-stress, and feel calm physically and mentally.

Unlike therapeutic styles like deep tissue massage, the focus here isn’t on treating specific pain or dysfunction, but rather on wellness and central nervous system relaxation.

Your initial visit is 75 minutes and takes place one-on-one with your physiotherapist in a private treatment room. The session begins with a thorough discussion of your health history, current concerns, and goals.

Depending on your needs and comfort, we may complete an external orthopedic assessment (ex. Joint assessments, movement patterns, strength), and/or an internal vaginal or rectal examination to assess pelvic floor function.

Following the assessment, your physiotherapist will explain their findings, review relevant anatomy and contributing factors, and collaborate with you to create a personalized treatment plan.

An internal exam involves the insertion of a gloved finger into the vagina and/or rectum in order to evaluate pelvic floor function, coordination, tone, and tissue health.

Your physiotherapist will walk you through each step and ensure you are fully informed and comfortable before proceeding.

That’s absolutely fine. While internal assessments can provide valuable insight, they’re not the only way forward! We will always work within your comfort level and adapt treatment accordingly.

You are welcome to decline or withdraw consent at any time. Your body, your choice.

Yes!

In fact, it can sometimes be helpful for us to assess how your symptoms shift during different points of your cycle.

We’re comfortable if you’re comfortable, but let us know and we’ll happily reschedule!

Yes!

We’re pro-kid around here!  

Yes – after the first trimester, and only if it’s safe and you’re comfortable. If your doctor or midwife has advised avoiding intercourse or internal exams during pregnancy, we’ll absolutely follow that guidance.

We recommend waiting until the six-week mark. 

You’re not alone, and for many people, Kegels are going to just make things worse.  Pelvic health physiotherapy goes well beyond Kegels, and we’ll assess what your body and pelvic floor actually needs (relaxation, coordination, strength, all of the above, or something completely different) and tailor a plan that works for you.

PS. We’ve never met someone who actually knows how to do a Kegel (thanks for nothing, Cosmopolitan Magazine). 

Whatever lets you move comfortably and breathe easily.

Potentially! Our sessions are one-on-one so we can tailor everything – from exercises to education, and everything in between! – to your body, your goals, and your healing timeline. If and when we do expand out of 1:1 reformer sessions, they’ll be thoughtfully curated, and never one-size-fits-all.

Probably! Most folks benefit from a short series of sessions to build strength, confidence, and real change. That said, we’ll always keep things collaborative and honest. If one session does the trick, amazing. If you need more, we’ll map it out together.

It depends! Some sessions may be covered if you’re working with a registered provider and Pilates is part of your treatment plan. Others might be eligible under a Health Spending Account. The best bet? Ask your provider directly to confirm what your plan includes.

As long as there have been no contraindications flagged by your care team, then yes! Peri-natal (i.e. the prenatal and post-partum periods) Pilates helps support your body through the wild ride of pregnancy by improving core strength, pelvic floor function, posture, and breath awareness. Our instructors are trained to modify sessions based on your trimester, symptoms, and comfort level.

Absolutely. We regularly support folks navigating post-op recovery, pre-op preparation, and everything in between. We’ll always screen for surgical history and tailor your session to your current abilities, restrictions, and healing goals.

We’re not here for generic cues or “just follow along!” vibes. Your practitioner is trained to assess movement, modify for pain or injury, and integrate clinical reasoning into every session so that you’re moving with intention.

An occupational therapist helps you improve your ability to perform daily activities that may be affected by injury, illness, surgery, or life transitions. Treatment focuses on restoring function, adapting routines, and improving overall quality of life.

Physiotherapy typically focuses on restoring physical movement, strength, and mobility.

Occupational therapy focuses on how your physical health affects daily activities such as work, caregiving, self care, and routines, and helps you adapt or rebuild those abilities.

Both approaches often work together to support full recovery.

In most cases, you do not need a referral to book occupational therapy. You can schedule an appointment directly with Coven Health Collective.

The number of sessions varies depending on your goals, symptoms, and stage of recovery. Your therapist will create a personalized care plan and adjust it as you progress.

Yes. Occupational therapy can help you manage fatigue, adapt daily routines, support joint health, and maintain function during hormonal transitions such as perimenopause and menopause.

Acupuncture is a versatile, evidence-informed treatment that can support a wide range of conditions. At Coven Health Collective in Calgary, we commonly use acupuncture to help with:

• Chronic pain such as back, neck, and shoulder pain
• Headaches and migraines
• Stress, anxiety, and nervous system dysregulation
• Sports injuries and muscle tension
• Digestive concerns
• Hormonal imbalances and menstrual health
• Sleep issues and fatigue

Your treatment is always tailored to your specific symptoms, goals, and overall health.

Most people are surprised by how gentle acupuncture feels. The needles used are extremely thin, much finer than those used for injections.

You may feel:

• A slight pinch as the needle is inserted
• A dull ache, warmth, or tingling sensation
• A deep sense of relaxation during treatment

Many patients leave feeling calmer, lighter, and more connected to their body.

The number of sessions depends on your condition, how long you’ve had it, and your goals.

• Acute issues may improve in just a few sessions
• Chronic or complex conditions typically require a series of treatments
• Ongoing care may be recommended for performance, prevention, and long-term wellness

At Coven Health Collective, we create a clear, personalized treatment plan so you always know what to expect.

Yes. Acupuncture is considered very safe when performed by trained professionals.

At our Calgary clinic, we follow strict safety and hygiene protocols:

• Single-use, sterile needles
• Thorough health assessments before treatment
• Evidence-based techniques tailored to you

Your comfort and safety are always our priority.

Your first visit is focused on understanding you as a whole person, not just your symptoms.

We will:

• Discuss your health history, lifestyle, and goals
• Assess movement, tension, and areas of concern
• Develop a personalized treatment plan
• Begin your acupuncture treatment

You will leave with clarity, direction, and a plan for your recovery and progress.

Absolutely. In fact, it works best as part of an integrated approach.

At Coven Health Collective in Calgary, acupuncture is often combined with:

• Physiotherapy
• Massage therapy
• Rehabilitation exercise programs
• Holistic wellness strategies

This collaborative model helps you get better results, faster and more sustainably.

To get the most out of your acupuncture session:

Before your appointment:

• Eat a light meal
• Stay hydrated
• Wear comfortable clothing

After your session:

• Take it easy and allow your body to process
• Stay hydrated
• Pay attention to how your body feels

Small shifts after treatment are normal and often a sign your body is responding.

Lymphatic drainage can support people experiencing swelling, fluid retention, inflammation, fatigue, or post surgical recovery. It may also benefit individuals seeking immune support or improved circulation.

Many people search for “lymphatic detox massage,” but the term detox is often misunderstood. Your body already has powerful detoxification systems. The liver, kidneys, lungs, and digestive system are responsible for filtering and eliminating waste products. The lymphatic system does not detoxify the body in the way these organs do. Instead, it helps transport fluid, immune cells, and proteins through the lymphatic vessels and back into circulation. Manual lymphatic drainage supports this fluid movement and tissue recovery, rather than “flushing toxins” out of the body.

No. The treatment uses gentle, rhythmic techniques. Many people find the experience calming and deeply relaxing.

The number of sessions varies depending on your goals and health condition. Some people benefit from occasional sessions while others require a short series of treatments for recovery support.

Yes. Many individuals use lymphatic therapy after surgery to support fluid movement, reduce swelling, and assist the body during healing. Your therapist will determine the safest approach based on your recovery stage.

Clinical Pilates is guided by healthcare professionals and tailored to support rehabilitation and specific physical conditions. Regular Pilates classes are typically fitness focused and not individualized.

Yes. Clinical Pilates is commonly used to improve core stability, posture, and spinal support, which can help reduce many types of back pain.

No experience is required. Your clinician will guide you through every exercise and adjust movements to your comfort and ability level.

Clinical Pilates at Coven Health Collective is delivered one on one, allowing full attention to your technique, progress, and individual goals.

This depends on your goals and current condition. Many people benefit from one to two sessions per week initially, with programs adjusted as strength and control improve.

Not at all. While it is excellent for rehabilitation, Clinical Pilates is also widely used for strength development, posture improvement, injury prevention, and performance training.

A pediatric occupational therapist helps infants and children develop the skills needed for daily activities such as play, learning, self care, and movement. Therapy may focus on sensory regulation, motor skills, emotional regulation, and independence.

Infants and children can begin occupational therapy at many stages of development. Early support is often beneficial when developmental challenges or delays are identified.

In most cases, you do not need a referral to book pediatric occupational therapy. Families can contact Coven Health Collective directly to schedule an appointment.

Sessions typically include play based activities designed to develop motor skills, sensory regulation, and functional abilities. Therapists also provide guidance and strategies for parents to support progress at home.

The number of sessions depends on your child’s goals and needs. Your therapist will develop a personalized treatment plan and adjust it as your child progresses.

While there can be some overlap in techniques, manual osteopathic therapy in Calgary focuses on how different systems in the body work together. Treatment considers joints, muscles, connective tissue, and internal structures as part of an integrated system. This whole body approach helps identify underlying movement restrictions that may contribute to pain or dysfunction.

Many people seek osteopathy treatment in Calgary for concerns such as:

• Neck and back pain
• Headaches and migraines
• Muscle tension and stiffness
• Postural strain from desk work
• Joint mobility restrictions
• Sports related strain or overuse injuries
• Stress related tension patterns

Your practitioner will assess your symptoms and determine whether manual osteopathic therapy is appropriate for your needs.

Your appointment at Coven Health Collective in Calgary begins with a discussion about your symptoms, health history, and movement concerns. Your practitioner then performs a movement and postural assessment before beginning hands on treatment. Gentle manual techniques are used to release restrictions and improve mobility.

Treatment is typically very gentle and designed to work with your body rather than force it. Most patients experience a sense of release, relaxation, or improved mobility during and after treatment. Mild soreness can occasionally occur but usually resolves quickly.

The number of sessions varies depending on your condition, lifestyle, and treatment goals. Some people notice improvement within a few visits, while others benefit from a series of treatments to address longer term patterns in the body.

Manual osteopathic therapy is considered a safe and non invasive treatment when performed by a trained practitioner. Techniques are adapted to your body and comfort level, making the treatment suitable for many people seeking gentle, hands on care.

In most cases, you do not need a referral to book manual osteopathic therapy in Calgary. You can schedule an appointment directly with Coven Health Collective. However, some insurance plans may have specific requirements, so it is helpful to check with your provider.

This session is designed for expectant parents and families in the early postpartum stage who want to better understand infant feeding from the start. It is especially helpful if you are looking to feel more prepared, rather than reactive.

No. This is a function-based session that looks at how feeding works across both breast and bottle feeding. You will learn how to support your baby’s coordination, comfort, and regulation regardless of feeding method.

This session is led by a pediatric occupational therapist and focuses on the mechanics of feeding. Instead of step-by-step rules, you will gain a deeper understanding of why feeding looks the way it does and how to respond to your baby with more confidence.

Groups are intentionally small, with a maximum of three families, so there is space for discussion, questions, and individualized support within a shared learning environment.

Yes. You are encouraged to attend together. Having both caregivers present helps create consistency and confidence when applying what you learn at home.

To join an upcoming group, simply click here in our online booking page and choose a convenient time.

You can also reach out to Coven Health Collective through our contact page to learn about available dates and reserve your spot. We will guide you through the next steps.

Potentially yes! As this session is led by an occupational therapist, it may be eligible for coverage. Be sure to check your individual policy for details.

This session is exclusively available to Coven Health Collective clients who are between 35 and 37 weeks pregnant.

No. This session is designed to complement AHS prenatal education, not replace it. It helps you apply what you’ve already learned in a practical, personalized way.

This session focuses on real-life application. You’ll learn how to navigate decision-making during labour, advocate for yourself, and prepare for recovery based on what actually happens in clinical settings.

Yes. Involving your support person can help you both feel more aligned and prepared for labour and recovery.

You can choose between a 1:1 session with Claire or a small group setting of up to three participants.

Yes. Sessions are eligible for occupational therapy coverage. We recommend checking with your provider to confirm your specific benefits.

This program is designed for individuals between 6 weeks and 1 year postpartum who are ready to begin a guided return to movement.

Yes. The program is designed to meet you where you are, with modifications and guidance tailored to your recovery.

No. This program is beginner-friendly and focused on postpartum recovery, not performance.

Yes. Babies are welcome as long as they are not yet crawling, allowing you to participate comfortably.

This is a structured program that integrates postpartum education with movement. Each session builds on the last, giving you long-term strategies, not just a workout.

Absolutely. Many participants choose to create their own group of three for a more personalized and supportive experience.

You’ll leave with a strong foundation, practical tools, and a clearer understanding of how to continue progressing safely in your recovery.