Frequently Asked Questions

If you’re unsure as to who you should book in with, then please refer to our team page or continue through our FAQ section!

Upon booking, you will receive an email from our software system called Jane App. You will be prompted to fill out an online profile, intake form, consent form, and your credit card information. 

Consent Forms: Consent forms may be filled out AFTER speaking with your designated practitioner prior to your appointment OR after the assessment and diagnosis have been provided. We require consent prior to any treatments rendered. For some treatments (ex. Pelvic floor internal examinations), you’ll also be asked to complete an intake form before any of the activity is completed. Remember: you can withdraw consent at any time. 

Credit Card Information: We request credit card information as per our late cancellation policy. While we understand things come up, a late cancellation of no show fee will be charged as per our cancellation policy listed below.

Your appointment time is reserved just for you. A late cancellation or missed visit leaves a hole in your therapist’s day that could have been filled by another patient. As such, we require 24 hrs notice for any cancellations or changes to your appointment. Patients who provide less than 24 hrs notice, or miss their appointment, will be charged the full amount for their missed appointment.

However, PLEASE NOTE: If you have experienced a fever, cough, runny nose or difficulty breathing in the last two weeks, we ask you not to attend the clinic. Cancellation fees will NOT be applied for late notice due to suspected illness.

As we typically perform a physical examination consisting of human movement, we encourage you to wear something comfortable or athletic. If you forget, no sweat, we have shorts, slips, and gowns available!

If you have any patient information such as imaging reports, doctors letters, notes from trainers, etc. that is pertinent to your complaint/reason for your visit, please bring those along so we can add them to your file. 

If you have not seen a practitioner before or you are booking a different discipline (ex. You have seen a massage therapist, but not a physiotherapist), it is best to book a 60 MINUTE appointment unless advised otherwise from a Coven staff member. Please note for pelvic physiotherapy, you must book a “NEW PATIENT – PELVIC FLOOR PHYSIOTHERAPY” appointment even if you have seen a different physiotherapist in another Coalition Health Group clinic for orthopedic physiotherapy (ex. for a knee, ankle or other musculoskeletal complaint).

We do not direct bill.

After your appointment and payment has been made, an email with a receipt will be sent to the email on your patient profile. These receipts can be submitted to most insurance companies online.

Lose your receipt? No worries!! We can send that over to you anytime upon request. 

Every insurance provider is different and the allocation of coverage is different for each profession. It is important that you understand your insurance policy so you can make the best of it throughout the year! We are not responsible for keeping track of your third party insurance coverage.

While we do provide excellent post-surgical rehabilitation, we are not covered by Alberta Health Services for the government subsidized sessions post-surgery.

You do not need a referral from a doctor to attend our clinic. Pro tip: If your insurance company requires a doctor’s referral or note for coverage, then make sure you’ve secured that before your appointment! 

We treat everyone of all ages and walks of life!

We do not provide support for WCB cases. MVA services are offered at the discretion of the clinician.

It depends on the practitioner! At Coven, our physiotherapists and chiropractors often treat very similarly and have a wide array of manual therapy techniques in their toolbelt. For more information on each practitioner, please visit the About Coven section of our website. Remember, if you do not know who to book with, please feel free to give us a call or email us and we will be happy to assist! 

If you are a new patient to Coven Health Collective, please book a full New Patient Assessment and Treatment appointment. If you are a returning client, your practitioner will likely have informed you to book a follow up appointment at a certain length of time. If they have not, please reach out to us so we can clarify that for you! 

Please note: if you have not been to the clinic in a long time (over 6 months) and/or you have a NEW complaint or issue, please book for 45 minutes. It will allow us to have enough time to assess and treat your presenting complaint. 

Please note that a 20 minute appointment is ONLY to be booked if you have discussed this with your practitioner and they have recommended it. Most of our appointments are at least 30-60 minutes in length, as we provide a multitude of treatment modalities, exercises and/or assessments.

When in doubt, just give us a shout!

(** Please note: this service is only offered under chiropractic services) The Webster Technique is a gentle chiropractic approach that supports lumbopelvic function during pregnancy, helping create more space and ease for both parent and baby. By addressing joint, muscle, and ligament tension, it can help reduce discomfort and optimize function throughout pregnancy.

If adjustments aren’t your thing, no problem – our chiropractors use a variety of treatment options like soft tissue release, needling, and exercise to support your care.

Pelvic floor physios all have backgrounds in orthopedic physiotherapy, plus additional training to assess and treat the muscles, nerves, connective tissue, and function of the pelvic floor. 

Yes! At Coven, our massage therapists offer a variety of treatments, including: pre-natal and post-partum massage, sport massage therapy, deep tissue massage therapy, scar massage, myofascial therapy, and more! Check out our about section to see who’s offering what!

Take a look at our massage therapy certifications and bios to get to know our therapists!

Perinatal massage therapy supports people through every stage of the pregnancy journey. Our RMTs use safe, evidence-informed techniques to address common concerns like pelvic and low back pain, swelling, tension, and stress. Whether you’re preparing your body for birth or recovering after delivery, we tailor each session to meet your changing needs with care that’s gentle, effective, and affirming. 

Deep tissue massage therapy is a type of massage that focuses on reaching deeper layers of muscles and connective tissue (called fascia).

The therapist uses slower strokes and firmer pressure than a typical relaxation massage. They might use their fingers, knuckles, elbows, or forearms to apply targeted pressure, aiming to improve mobility and optimize function.

A relaxation massage, also often called a “spa massage”, is a gentle, soothing treatment designed primarily to help you unwind, de-stress, and feel calm physically and mentally.

Unlike therapeutic styles like deep tissue massage, the focus here isn’t on treating specific pain or dysfunction, but rather on wellness and central nervous system relaxation.

Your initial visit is 75 minutes and takes place one-on-one with your physiotherapist in a private treatment room. The session begins with a thorough discussion of your health history, current concerns, and goals.

Depending on your needs and comfort, we may complete an external orthopedic assessment (ex. Joint assessments, movement patterns, strength), and/or an internal vaginal or rectal examination to assess pelvic floor function.

Following the assessment, your physiotherapist will explain their findings, review relevant anatomy and contributing factors, and collaborate with you to create a personalized treatment plan.

An internal exam involves the insertion of a gloved finger into the vagina and/or rectum in order to evaluate pelvic floor function, coordination, tone, and tissue health.

Your physiotherapist will walk you through each step and ensure you are fully informed and comfortable before proceeding.

That’s absolutely fine. While internal assessments can provide valuable insight, they’re not the only way forward! We will always work within your comfort level and adapt treatment accordingly.

You are welcome to decline or withdraw consent at any time. Your body, your choice.

Yes!

In fact, it can sometimes be helpful for us to assess how your symptoms shift during different points of your cycle.

We’re comfortable if you’re comfortable, but let us know and we’ll happily reschedule!

Yes!

We’re pro-kid around here!  

Yes – after the first trimester, and only if it’s safe and you’re comfortable. If your doctor or midwife has advised avoiding intercourse or internal exams during pregnancy, we’ll absolutely follow that guidance.

We recommend waiting until the six-week mark. 

You’re not alone, and for many people, Kegels are going to just make things worse.  Pelvic health physiotherapy goes well beyond Kegels, and we’ll assess what your body and pelvic floor actually needs (relaxation, coordination, strength, all of the above, or something completely different) and tailor a plan that works for you.

PS. We’ve never met someone who actually knows how to do a Kegel (thanks for nothing, Cosmopolitan Magazine). 

Whatever lets you move comfortably and breathe easily.

Potentially! Our sessions are one-on-one so we can tailor everything – from exercises to education, and everything in between! – to your body, your goals, and your healing timeline. If and when we do expand out of 1:1 reformer sessions, they’ll be thoughtfully curated, and never one-size-fits-all.

Probably! Most folks benefit from a short series of sessions to build strength, confidence, and real change. That said, we’ll always keep things collaborative and honest. If one session does the trick, amazing. If you need more, we’ll map it out together.

It depends! Some sessions may be covered if you’re working with a registered provider and Pilates is part of your treatment plan. Others might be eligible under a Health Spending Account. The best bet? Ask your provider directly to confirm what your plan includes.

As long as there have been no contraindications flagged by your care team, then yes! Peri-natal (i.e. the prenatal and post-partum periods) Pilates helps support your body through the wild ride of pregnancy by improving core strength, pelvic floor function, posture, and breath awareness. Our instructors are trained to modify sessions based on your trimester, symptoms, and comfort level.

Absolutely. We regularly support folks navigating post-op recovery, pre-op preparation, and everything in between. We’ll always screen for surgical history and tailor your session to your current abilities, restrictions, and healing goals.

We’re not here for generic cues or “just follow along!” vibes. Your practitioner is trained to assess movement, modify for pain or injury, and integrate clinical reasoning into every session so that you’re moving with intention.